Shipping policy
At SIMA, we aim to provide a clear and reliable shipping experience for every order.
Shipping Rates
We offer free shipping on orders of $200 USD or more.
For orders below $200 USD, a small shipping fee may apply depending on the destination.
Shipping charges are calculated based on factors such as:
- Delivery country or region
- Shipping destination
- Order value
- Available shipping method
The exact shipping cost will be displayed at checkout before you complete your purchase.
Estimated Delivery Time
Our estimated delivery time is generally:
7–15 business days
Delivery times are estimates only and may vary depending on the destination, customs processing, carrier operations, local delivery conditions, holidays, weather, or other circumstances outside our control.
Business days generally exclude weekends and public holidays.
Order Processing
Orders may require processing time before shipment.
Once your order has been prepared and shipped, you will receive shipping confirmation and tracking information where available.
Please note that customized, personalized, resized, engraved, or specially prepared jewelry may require additional processing time before shipment.
International Shipping
SIMA may ship to supported international destinations.
For orders below the free-shipping threshold, shipping fees may vary by country or region and will be shown during checkout.
Customers are responsible for providing a complete and accurate shipping address.
Customs, Duties and Taxes
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country or region.
Unless otherwise stated at checkout, such charges are not included in the product price or shipping fee and may be the responsibility of the recipient.
Customs requirements and fees vary by destination.
SIMA does not control customs processing times or charges imposed by local authorities.
Shipping Delays
While we make reasonable efforts to ensure timely delivery, estimated delivery dates are not guaranteed.
Delays may occur due to circumstances including:
- Customs clearance
- Carrier delays
- Weather conditions
- Holidays or peak shipping periods
- Incorrect or incomplete shipping information
- Local delivery disruptions
- Other circumstances outside SIMA’s reasonable control
Incorrect Shipping Information
Please carefully review your shipping information before placing an order.
Customers are responsible for providing an accurate and complete delivery address.
If you notice an error after placing your order, please contact SIMA as soon as possible.
Once an order has been shipped, we may not be able to change the delivery address.
Additional costs resulting from incorrect or incomplete shipping information may be the responsibility of the customer.
Lost or Damaged Shipments
If your order arrives damaged, or if you believe your shipment has been lost in transit, please contact SIMA with:
- Your order number
- A description of the issue
- Relevant tracking information
- Photos of the package and product, where applicable
We will review the situation and assist you based on the circumstances of the shipment.
Contact Us
If you have questions about shipping, delivery, or your order, please contact SIMA through the contact information provided on our website.
For the most accurate shipping fee for your location, please add the product to your cart and proceed to checkout.